After a job is finished I send the following email.
“Please could I ask you for any comments you have on the service that you received from Journeyman Draughting, …… Please feel free to include any criticisms you may have as this would help me to improve the service I provide, and give future clients a realistic picture”.
Some people do not reply, below are all the replies I have received, whether good or bad.
“Charles recently drew some plans for the new entrance at our farm. He not only performed the job expediently, he also added a great deal of creative thought to the job. The end result bring something that changes the look of the farm and undoubtedly adds incremental value to the property”. SH Nov. 2015
“Thank you so much for helping us out. Your professional approach and understanding of our requirements has ensured that this stage of the project has moved quickly and painlessly towards Listed Buildings approval. We will certainly like to use you for any future work which may crop up and I would not hesitate to recommend you to friends and family contemplating building work”. BA Nov. 2015
“We needed a house extension design, so we asked Charles of Journeyman to help. We are extremely pleased with the plans and service we received. Charles is friendly and gave us lots of options to consider in the pre-planning stages. The end result is both practical and in-keeping with our period property. We highly recommend him!” MT April 2015
“Charles and I spent a lot of time discussing my requirements and I found him very helpful. The service he provided was thoughtful, quick and thorough”. MS – February 2013
“The fresh eye that Charles brought to our plans has been a real help” RW – June 2012
“The service from Journeyman Draughting was excellent and efficient; Charles was very helpful in asking relevant questions and providing insightful information about the planning process. Appropriate contact was made by ‘phone and email, plus site visits. The final documentation was of an extremely high standard. I highly recommend Journeyman Draughting. I have no suggestions for improvements to the service”. JW – March 2011
“My brief to Charles was a bit open. When he came back with his first drawings I could see what needed to be altered and revised. He was very happy to work with me to correct the final images until we were all very happy with the results”. AJ – March 2011
“A thoroughly helpful and professional service. Understood the brief very well and delivered all aspects of the work on time. A pleasure to deal with”. RO – September 2010